HOW-TO GUIDE

Cancelling your subscription

You can cancel any time. Your access continues until the end of your current billing period.

1
Log in to your account
Visit /login if you aren't already signed in.
2
Go to Account → Subscription
Visit /account and find the Subscription section.
3
Click Cancel Subscription
You will see your next billing date and what will change when the subscription ends.
4
Confirm cancellation
Click Confirm to complete the cancellation. You will receive a confirmation email from Stripe.
5
Access continues until the end of your billing period
If you are mid-month on T2, or mid-year on T3, your account stays on that tier until the period ends. Then it returns to T1 — First Mate (free).

What happens to your data

Voyage history: Preserved. T1 cloud access continues free after cancellation.
Fix My Pi history: Preserved in your account.
PDF reports: Saved reports remain accessible. New reports require T2 or above.
Configuration and settings: Preserved — nothing is deleted.

Payment failure grace period: If a renewal payment fails (expired card, etc.), your account stays active for 7 days. You will receive an email with a link to update your payment method. If no action is taken within 7 days, your account returns to T1.

Still need help?

If you are having trouble cancelling or have a billing question, contact Skipper Don directly.

Contact Skipper Don →